We try our best to ship orders as soon as possible. If you need to cancel your order, you must call us right away.
If you need to return your order a few things you should note:
Sparklers must be unopened. We do offer partial refunds.
You must contact us within 30 days of the delivery of your order to file a return.
We do not refund the actual shipping charges that we paid to ship your order. Actual shipping charges vary depending on what you ordered and where you are located.
You are responsible for all return shipping charges.
Please make sure your sparklers are packed well. You may wish to insure the package that you are shipping back. If we receive damaged sparklers we will not refund you. We will provide photo documentation so you may file a claim with the shipping carrier.
Custom Sparkler Tags or Signs cannot be returned. Please be sure to check the information before you submit it.
Please check your order to ensure your delivery address is correct. If your order is returned to us due to an invalid address, we will contact you. If you wish to have your order reshipped, you will be required to pay the shipping charges for the package to be re-shipped. If you do not wish to pay the re-shipping charge, your order will be refunded minus the original shipping charges. There is a Restocking Fee of 15% on ALL Sparkler orders that are returned not due to error on our part or damage.
Please note, there is a $15 address correction fee if your order is shipped to the wrong address and UPS needs to make an address correction. Please read through our shipping policy for more details.
Wholesalesparklers.com is not responsible for orders that are delivered and not returned if the address on the order form is incorrect.
Refunds may take 2-4 days to process and return to your account.
As with anything that is mail ordered, there is always the risk of receiving packages that are damaged in transit. You have 10 days after delivery to let us know if your package arrived damaged. You will be required to take photo proof of the damaged items. This is done in order for us to file a claim with the shipping carrier. Once we receive the photos, we will reship new sparklers for you.
It's rare but packages do get lost while in transit. Please frequently check your tracking information. If the tracking information says your package was delivered but you do not have it, you are required to contact us within 10 days of the delivery date. At that time, we will file a claim with UPS. Once UPS reaches a decision regarding the claim, we will contact you. If you need your sparklers before UPS reaches their decision, it is recommend that you place another order. After 10 days of the delivery date, there is little chance of UPS being able to find the package. Wholesalesparklers.com is not responsible for lost or stolen packages or delivery errors.